Business Suite CRM Ticketing System

Customer inquiries are an asset for any organization. Inquiries will magnify your business irrespective of the organization's scope. In today’s fast-track era it becomes difficult to handle inquires from diverse sources. Hence, BSuite CRM is here to lessen your burden as it has introduced Ticketing System which makes sure that not a single inquire goes unattended & no customer goes empty-handed with a poor response.

According to today’s market needs organizations are in need of such applications that can manage their incoming inquiries from various sources. Ticketing System is a web-based inquiry management system that has been crafted using the latest DOT Net Technologies.

BSuite CRM Ticketing System comprises of following features:

· Google Maps

· Mobile Client

· Dashboards

· Lead Generation

· Email/SMS/Voice Gateway

· Powerful Scheduler

· Extensive Reporting

· Document Management

· API / Interface

· Free Software Support

· Dynamic Portals

· Task Management

· Multi-Lingual Support

· Data Migration

Outstanding functionality along with the above-listed feature is “Ticket Management”. With help of this feature, users can raise issues/inquiries/tickets with their username and password. This ticket shall be visible to the administrator or staff; they will respond based on the priority of the ticket.

· System automatically segregates Due & Over Due of tickets, Admin can monitor priority of issues/inquiries/tickets by defining hours’ control.

· Users are provided with the powerful search where they can search through keywords, subject, priority, status, combinations of Checkboxes, etc.

· Ticket Management is dynamic and is based on the SOA model, Groups and teams have restricted access to centralized data.

· Admin dashboard comprises of Company Management, Department Management, User Management, etc.

With help of the Ticketing System, not a single inquire of your client will go unattended, your response time and efficiency will increase, and your humongous inquire data will be managed smartly with clicks only. Hence, with BSuite CRM Ticketing System you can easily fulfill your client requirements by answering inquires.

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